Privacy Policy

01. Introduction

DiJoker is committed to respecting the privacy of everyone who uses our website https://dijoker.com, including its subpages (the "Website"). If you wish to contact us regarding our privacy practices, you may do so by email at [email protected]. References to the DiJoker Group shall include DiJoker and any of its affiliated or subsidiary companies forming part of the same group. In this document, we refer to the DiJoker group of companies as "DiJoker", "we", "us", or "our", and to you, the visitor or user of our Website, as "you". This Privacy Policy explains how we collect, use, process, store, and protect personal data relating to you. "Personal Data" means any information relating to an identified or identifiable natural person.

02. Roles and Definition

References to "data controller", "data subject", "personal data", "processing", and related terms shall have the meanings assigned to them under applicable data protection laws, including but not limited to Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and any applicable national data protection legislation, as amended from time to time.

Data Controller:

The entity that determines the purposes and means of the processing of personal data. The controller may appoint third parties to process personal data on its behalf, who shall act as Data Processors.

Processing:

Any operation performed on personal data, whether automated or not, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, transmission, restriction, erasure, or destruction.

This Privacy Policy applies where DiJoker acts as a Data Controller. Where you interact with DiJoker games or services via a third-party operator, that operator may act as the data controller, and their privacy policy shall apply.

03. What Data We Collect and Why

Personal data is processed only where at least one lawful basis applies, including:

• Consent provided by you;
• Performance of a contract or steps taken at your request prior to entering into a contract;
• Compliance with legal oblications;
• Protection of vital interests;
• Public interest or official authority;
• Legitimate interest pursued by DiJoker or a third party, provided such interests are not overridden by your fundamental rights and freedoms. Legitimate interests may include fraud prevention, network security, analytics, product improvement, and customer support.

Cookie categories

• Information submitted through forms on the Website (e.g., contact forms, job applications, event registrations, newsletter subscriptions) for the purpose of managing our relationship with you. Such data is generally retained for up to five (5) years.
• Correspondence records, including emails and support inquiries, retained for as long as necessary to pursue legitimate business interests or comply with legal requirements.
• Business client or partner access, where applicable, including name, business email address, job title, and contact details, retained for the duration of the contractual relationship.
• Legal and regulatory data retention, where we are required to retain personal data for up to ten (10) years or longer if required to establish, exercise, or defend legal claims.

We may also process personal data as required by applicable gaming, licensing, anti-money laundering (AML), and counter-terrorism financing (CTF) regulations.

04. Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements. Anonymised or aggregated data may be retained indefinitely for analytics and business intelligence purposes.

05. Sharing and Transfer of Personal Data

We may share your personal data with:

• Authorized personnel within the DiJoker Group on a need-to-know basis;
• Trusted third-party service providers (e.g., IT, hosting, analytics, accounting, email services);
• Business partners or operators where required to provide services or upon your request;
• Event organizers or collaborators, where applicable;
• Regulatory authorities, law enforcement agencies, or other third parties where disclosure is required by law;
• Third parties where you have provided explicit consent.

We may also disclose personal data in connection with a corporate transaction, such as a merger, acquisition, restructuring, or sale of assets.

Except as described above, we do not sell or rent your personal data to third parties.

International Transfers

Your personal data may be transferred to and stored in locations outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

06. Security

We implement appropriate technical, organizational, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. While we take reasonable steps to protect your data, no internet-based system is completely secure. In the event of a data breach, we will comply with applicable notification requirements. Your personal data will not be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects without human intervention. Any profiling performed is strictly for compliance with legal and regulatory obligations.

07. Your Rights

Subject to applicable law, you have the following rights:

• Right of Access – to request a copy of your personal data;
• Right to Rectification – to correct inaccurate or incomplete data;
• Right to Erasure – to request deletion of your personal data in certain circumstances;
• Right to Restriction – to request limitation of processing;
• Right to Object – to object to processing based on legitimate interests;
• Right to Data Portability – to receive your data in a structured, machine-readable format;
• Right to Withdraw Consent – where processing is based on consent;
• Right to be Informed of Source – where data was not collected directly from you;
• Right to Lodge a Complaint – with your local data protection authority.

Please note that these rights are not absolute and may be subject to legal limitations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of personal data, please contact us at:

Email: [email protected]

You may also contact your local data protection authority.

Company Details

DiJoker Company details, registration number, and regulatory information shall be provided and updated as applicable.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. Any updates will be published on this page.